Beware of Call Forwarding Scams

Call forwarding scams are increasing in India. In this scam, fraudsters ask people to dial certain codes. These codes secretly forward your incoming calls to another number.
Because of this, scammers can receive your OTP calls and misuse your accounts.
How Do Scammers Do This?
These are the common tricks used by scammers:
-
The "Delivery Boy" Trick:
A caller says he is from a courier company and says, "I cannot find your address. Please dial a code starting with ** and a 10-digit mobile number so I can see your location". -
The "Network Booster" Trick:
A fake agent says, "Your internet is slow". Dial this short code to fix the network. -
The "KYC Update" Trick:
The caller says, "Your SIM will be blocked in 24 hours". Dial this code to complete KYC.
What happens next: As a result, the scammer selects "Forgot Password" on your WhatsApp or bank app and chooses "Get OTP via call." Since your calls are forwarded, the scammer gets the OTP and can misuse your account.
Remember — Real and trusted companies never ask you to dial such codes.
How to protect yourself
- Verify the Caller: Be careful with unknown callers. If anyone says they are from Customer Care or a delivery service and asks you to dial any code — especially one starting with ** and a 10-digit number — do not dial any codes and disconnect the call, block the number, and report it as a scam.
-
Check Forwarding Status: Check whether call forwarding is active on your number ->
Open Phone Settings > Call Settings > Call Forwarding - Stay informed and spread the word: Knowing about scams helps you stay safe. Share this message with your family and friends.
What to do if you have been scammed?
- Change passwords of banking and payment apps
- Report cyber fraud by calling 1930 or visit https://cybercrime.gov.in
Jio is here to help you stay safe and is committed to giving you a secure mobile experience. Stay alert, Stay safe.
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