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Online Shopping FAQ
Quick links
On our website www.jio.com you can browse and purchase Smartphone, Smart Devices, JioFi, Accessories - Mobile & Fiber. You can visit the respective sections of our website to know more specific details on our product offerings.
Anyone who is above 18 years of age and legally allowed, by the law governing their land, to shop in India.
Order ID, or the Order Reference Number (ORN), is the unique number identifier that gets generated when you place an order on our website.
We are committed to safeguard your personal information. We are strictly governed by our Terms & Conditions and Privacy policy mentioned on our website. Also, we use the highest possible security (256-bit encryption) to protect your card details.
All Credit and Debit card payments made with us are processed through secure and trusted payment gateways which are managed by leading banks. Our partner banks use 3D Secure Password services for online transactions which provide an extra layer of security through identity verification.
All Credit and Debit card payments made with us are processed through secure and trusted payment gateways which are managed by leading banks. Our partner banks use 3D Secure Password services for online transactions which provide an extra layer of security through identity verification.
Follow these quick steps to make your purchases on the Jio website:
- Browse our website and select the device you would like to purchase.
- To make sure that the product can be shipped to your location, key in your pin code in the 'Check Availability' box.
- Add your device to the cart or just tap on 'Buy Now' and add your delivery address.
- Use your preferred payment mode and confirm the order.
You can cancel your order at any point before the order is invoiced. For cancellation of order call us on 1800 893 3399.
Use the Pin code checker functionality available on all product pages for the same.
In case delivery services are not available at your Pin code, visit the nearest Reliance Digital or Jio store and purchase Jio products. You can also visit the nearest Jio store by using the 'Store Locator' tool on the website.
In case delivery services are not available at your Pin code, visit the nearest Reliance Digital or Jio store and purchase Jio products. You can also visit the nearest Jio store by using the 'Store Locator' tool on the website.
Irrespective of where you stay, you can place an order for delivery to an Indian address. The billing address needs to be within India.
In case your Pincode is not yet serviceable, please do not place your order through the website using any other Pincode. You can visit the nearest Reliance Digital or Dx Mini stores & purchase the device of your choice.
