Mobile FAQ

Why can't I make or receive Wi-Fi calls?
If you're unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:
  • You haven't upgraded to the latest device software update available
  • The Wi-Fi Calling setting is turned off in your device Settings. You can learn how to turn on Wi-Fi Calling:
  • You're not eligible to use Wi-Fi Calling. View the eligibility requirements
  • You don't have access to a high-speed and stable Wi-Fi internet connection.
  • For a seamless and uninterrupted experience, you should keep both VOLTE and WiFi calling switch on
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