Mobile FAQ

What is the process of Porting my number from other operator?
Following steps needs to be followed for porting number to Jio
  • In case of store purchase
    • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
    • You will get an SMS that will contain the UPC (Unique porting code) and its expiry date
    • Clear all your pending dues with current operator
    • Walk in to nearest Jio Store or Jio Retailer with the UPC
    • Carry your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request
  • In case of home delivery
    • Schedule a home delivery through Jio.com
    • SMS PORT <10-digit mobile number> to 1900 from your existing number which needs to be ported to Jio
    • You will get an SMS that will contain the UPC code and its expiry date
    • Clear all your pending dues with current operator
    • Provide UPC to Jio home delivery agent
    • Show your original Aadhaar card or original Proof of Address(POA) / Proof of Identity(POI) documents to place MNP request
Please note:
As per government regulations; if you are porting-in within same telecom circle, the number will be activated within 3 working days after successful validation. For porting-in to other telecom circle, it will take upto 5 working days. Your services will not be interrupted in the intervening period.
Port in requests from Jammu & Kashmir, Assam & North East customers will be processed within 15 working days. Your services will not be interrupted in the intervening period.
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