1.1 Reliance Retail Limited and its affiliated companies (hereinafter referred to as “RRL”) are committed to protecting and respecting your privacy.
2. Changes to Policy
2.1 We are obligated to protect your information in accordance with applicable laws, and regulations.
2.2 This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. We will make all efforts to communicate any significant changes to this Policy to you. You are encouraged to periodically visit this page to review the Policy and any changes to it.
3. Third Party Services
3.1 Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on the JioPhone and other stipulated RRL devices), social media platforms and websites that you access may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.
4. Personal Information:
4.1 Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.
4.2 You may at any time, opt-out of sharing the abovementioned personal information.
4.3 The following is the manner in which we collect, use, share and retain personal information.
You agree that RRL, its licensees and agents may collect such personal information, whenever relevant, to help providing you with information on products and services. You also consent to the collection of certain personal information in the course of your applying for the products and/or services and during activation and validation for internet-based services.
RRL seeks this information either to (i) validate and process your request for products, services or information; (ii) to improve the quality of RRL products and services; (iii) to assist you to determine which products and services best meet your needs; or (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (v) to provide you with recommendation about services you may be interested in, based on your use of JioPhone and/or stipulated RRL devices and services; or (vi) to provide you with marketing communications and advertising that RRL, its licensees and agents, believe may be of interest of you.
(a) RRL may disclose personal information to its affiliates when necessary to perform services on RRL’s behalf or on your behalf, such as, fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, to provide display advertising and promotional services, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service.
(b) RRL may also share personal information with external organizations or individuals if RRL believes that access, use, preservation or disclosure of the information is reasonably necessary to:
(i) meet any applicable law, regulation, legal process or enforceable governmental request;
(ii) detect, prevent or otherwise address fraud, security or technical issues;
(iii) protect against harm to the rights, property or safety of RRL customers or the public, as required or permitted by law.
The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure mode.
5. Non-Personal Information
5.1 Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.
5.2 Any non-personal information, when clubbed with personal information shall be treated as personal information. You may at any time, opt-out of sharing the same.
5.3 The following is the manner in which we collect, use, share and retain non-personal information.
You agree that RRL, its licensees and agents, may collect diagnostic, technical, usage and related information, for the usage purposes described below.
The abovementioned information is gathered periodically to provide and improve RRL’s products and services, facilitate the provision of software updates, product support and other services to you (if any) and to verify compliance with the terms of this Policy.
To enable RRL’s partners and third party developers to improve their software, hardware and services designed for use with RRL products, RRL may also provide any such partner or third party developer with a subset of diagnostic information that is relevant to that partner’s or developer’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.
The information so collected shall be retained only for a limited duration necessary to fulfill the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure mode.
6. Location Services
6.1 RRL, its licensees and agents, may access, collect and analyse JioPhone and/or other stipulated RRL device’s precise geo-location and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals, calendar entries and other technologies and data for certain purposes, such as to provide location-related notifications or information you request. In order for RRL or location service providers to collect geo-location information, the location settings must be enabled on the JioPhone and/or other stipulated RRL devices. Therefore, in some cases, RRL or location service providers may request that you enable the location settings.
6.2 Except in cases where any specific services requested by you require or involve personal identification, RRL, its licensees and agents, collects location data anonymously and in a form that does not personally identify you. This location data may be used by RRL, its licensees and agents to provide and improve location-based products and services. By using any location-based services provided by or through JioPhone and/or other stipulated RRL devices or software, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such products and services by RRL, its licensees, agents and third party developers.
7. Voice information
RRL, its licensees and agents, may collect and store recordings of your voice that RRL makes when you use voice commands to control a service. If RRL uses a third party service provider that provides speech-to-text conversion services on RRL’s behalf, RRL may share and allow the provider to receive and store certain voice commands.
8.1 Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, RRL treats any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, RRL will treat the combined information as personal information.
9. Third Party Applications or Services
10. Other Information RRL collects
RRL, its licensees and agents, also may collect other information about you, the JioPhone or other stipulated RRL devices, or your use of the devices and services in ways that RRL, its licensees and agents, describe to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services
11. Third Party Applications, Websites & Services
12. Access, Correction And Deletion
12. 1 RRL strives hard to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.
12.2 You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with JioPhone and/or other stipulated RRL devices or your access to certain features and services of JioPhone and/or stipulated RRL devices. Additionally, RRL may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
13. Queries And Complaints
13.1 RRL is committed to protect your personal information collected and processed by RRL and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact JioPhone Care Manager at https://www.jio.com/en-in/contact-us#/
13.2 You may forward your request/ complaints to https://www.jio.com/en-in/contact-us#/