Terms and Conditions - JioShield Program

These terms and conditions (“Terms”) govern the JioShield Program (“Program”), made available to eligible Customer (“Customer”) by Reliance Jio Infocom Limited, having its registered office at 101, Saffron, Near Centre Point, Panchwati Rasta 5, Ambawadi, Ahmedabad, Gujarat, 380006, India (“RJIL”), either itself or through its Affiliates (RJIL together with its Affiliates, “Jio”). The Program packages (a) Jio Mobility Plan Vouchers (“Vouchers”); (b) one year subscription to JioShield and Canva Pro (together, the “Core Offerings”); and (c) any other offerings that Jio might decide from time to time, on the terms set out below. By enrolling in the Program, or activating any Core Offering, or redeeming any Voucher, the Customer agrees to these Terms, together with the feature-specific terms referenced in Clause 4 and the Terms of Service applicable to MyJio/Jio.com, each as amended from time to time.

1. Offer & Eligibility

1. The Program is available under JioShield Program for a fee of Rs. 1,000, whereby the Customer receives ten (10) Vouchers of Rs. 100 each, together with the Core Offerings.
2. The Program is available only to Customers who meet the eligibility criteria prescribed by Jio from time to time, including an active Jio mobile number on a qualifying recharge plan .
3. The Core Offerings comprise one year subscription to : (a) JioShield; and (b) Canva Pro;. Each Core Offering is additionally governed by its respective feature-specific terms referenced in Clause 4.
4. This Program cannot be combined with any other promotional offer unless expressly specified by Jio, and is otherwise non-transferable and non-exchangeable, save for the transferability of Vouchers as set out in Clause 3.

2. Commercial Terms

1. The Program fee is payable in advance and is non-refundable once paid, save as expressly provided in these Terms or as required by applicable law.
2. Fees under these Terms are inclusive of applicable taxes.
3. Payment collection and invoicing in respect of the Program shall be undertaken by RJIL, and RJIL, either itself or through its Affiliates shall make available the Core Offerings to the Customer.
4. Vouchers and any other benefits under the Program have no cash value, cannot be exchanged for cash, and may only be redeemed by the enrolled Customer.
5. Jio’s aggregate liability to the Customer, whether in contract, tort or otherwise, shall not exceed the Program fee paid by the Customer in the billing cycle in which the relevant event arose. In no event shall Jio be liable for any special, indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, or data, arising under contract, tort, or any other theory of liability, whether or not Jio has been advised of the possibility of such damages.

3. Vouchers - Terms of Use

1. Each Voucher issued under the Program is valid for a period of twelve (12) months from the date of issuance, after which it shall lapse without any recourse or liability against Jio.
2. Vouchers may only be redeemed by a Customer with an active Jio mobile connection on a 5G recharge plan of Rs. 399 and above and cannot be redeemed against any recharge plan of a higher or lower value, in each case at the time of redemption and subject to the redemption process, terms and any conditions notified by Jio at the relevant time. Jio reserves the sole right to revise the applicable recharge plan threshold at any time.
3. Vouchers are non-refundable and shall not be redeemed for cash, in whole or in part. Jio reserves the right to verify the authenticity of a Voucher prior to redemption and may decline redemption of any Voucher that is invalid, expired, previously redeemed, or fraudulently obtained.
4. Each valid Voucher shall be redeemed on MyJio, or such other redemption channel as Jio may designate from time to time, and following the on-screen redemption process, prior to expiry of the applicable validity period.
5. Each Voucher may be redeemed only once and in full; part-redemption of a Voucher’s value, or redemption of a single Voucher across more than one mobile connection, shall not be allowed.
6. A Voucher must be redeemed within its stated validity period. Jio shall not be liable to extend the validity period, issue a replacement Voucher, or provide any refund or compensation on account of a Voucher lapsing unredeemed, save as required by applicable law.
7. Unless expressly stated otherwise by Jio, Vouchers cannot be combined or clubbed with any other voucher, coupon, discount, offer or promotion, and shall be redeemed strictly in accordance with these Terms and the terms applicable to the Jio product or service towards which they are redeemed.
8. Jio shall not be liable for any unauthorised or fraudulent redemption of a Voucher, whether by the Customer or the transferee.

4. Component-Specific Terms

1. Each Core Offering is governed by its respective feature-specific terms and conditions, as issued and updated by Jio from time to time, which are incorporated into these Terms by reference and available on [*] and MyJio/ Jio.com: (a) JioShield - Terms and Conditions; and (b) Canva Pro - Terms and Conditions ; including the consent and data-sharing provisions set out therein.
2. In the event of any conflict between these Terms and a feature-specific term in respect of the relevant Core Offering, the feature-specific term shall prevail to the extent of such conflict. The Core Offerings may involve, or be provided in conjunction with, services of one or more third-party service providers. Jio makes no representation, warranty or guarantee in respect of any such third-party service, and shall not be liable for any act, omission, service delivery failure, interruption, error, or non-performance of any third-party service provider, each of which remains solely responsible for its own product/service under its own terms.

5. Subscription, Renewal & Termination

1. The Program remains valid for a period of one (1) year from the date of activation, unless earlier terminated in accordance with these Terms. Jio shall notify the Customer of the applicable renewal price at least thirty (30) days prior to expiry, and the Customer may elect not to renew, in which case the Program shall lapse on expiry without further liability to either party.
2. Jio may, without liability: (a) suspend or terminate a Customer’s access under the Program with immediate effect for non-payment of fees, unlawful or unauthorised use of the services, or where required by regulatory or legal direction; and (b) terminate for material breach of these Terms not cured by the Customer within fifteen (15) days of written notice from Jio specifying the breach. The Customer may terminate its enrolment by prior written notice to Jio. Save as expressly provided in these Terms or as required by applicable law, no refund of fees already paid shall be made on early termination, whether by the Customer or by Jio. Upon termination or expiry of the Program, access to the Core Offerings and any unredeemed Vouchers shall cease and will not be available for redemption with immediate effect.

6. Delivery, Provisioning & Support

1. Core Offerings shall be provisioned within the timelines notified by Jio following successful enrolment, subject to the Customers fulfilling all onboarding requirements and providing all required information, consents and approvals in a timely manner. Delays caused by the Customer’s incomplete information shall not be attributable to Jio.
2. Provisioning, delivery and activation of the Core Offerings and Vouchers shall be subject to technical feasibility and availability of applicable support infrastructure.

7. General

1. Jio recognizes that the choice to be contacted for promotional messages and alerts is that of the Customer. Jio intends to keep the Customers informed on matters relating to the Program and any upcoming offers from Jio for the benefit of the Customer. Accordingly, by participating in the Program, the Customer hereby consents to be contacted by Jio and such consent shall remain unaffected by the Customer’s registration in the National Do Not Call (“NDNC”) registry under the relevant category stipulated therefor
2. Jio reserves the right to modify, replace, or discontinue any Core Offering or Voucher subject to prior notice where applicable.
3. Jio shall not be liable for any delay or service interruption/disruption arising from force majeure events or circumstances beyond its reasonable control.
4. Jio may assign, novate or subcontract its rights and obligations under these Terms, in whole or in part, to any of its affiliates or to any successor entity, without the Customer's consent. The Customer shall not assign or transfer its rights or obligations under these Terms without the prior written consent of Jio.
5. These Terms, and the Program generally, remain subject to the CAF, applicable regulatory requirements and any directions issued by TRAI, DoT, RBI, or other statutory or regulatory authorities from time to time.

8. Grievance, Governing Law, Jurisdiction & Arbitration

a. Any grievance regarding the Program may be raised through Jio's grievance redressal helpline at 198/18008899999 and/ or https://www.jio.com/en-in/contact-us#/.

b. These Terms shall be governed by the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms, including for interim relief and in aid of arbitration.