How can we help you ?

I am not able to connect to internet on mobile. What do I do?

If you are unable to connect to internet using Jio, please follow the below mentioned steps:

  1. Check if your mobile is compatible with Jio 4G VoLTE or LTE network.
  2. Enable the network settings on your device.
    Network settings for android users:
    Click the link below for a video on how to set up Jio Network in your Mobile.
    https://www.youtube.com/watch?v=U3HCntJ5N74
    Network settings for iOS users:

  3. Restart your mobile if you are still not getting VoLTE / LTE / 4G sign on the device.
  4. Ensure that you have completed the tele-verification process using your Jio SIM by dialing 1977. For details on tele-verification, click here.
    Please note: If you have received the Jio SIM using eKYC, you need not do tele-verification
  5. Check the number of signal bars visible on your mobile screen. No signal bars or a single bar indicates low coverage area.
    Click here to raise a Service Request. (After signing in with your Jio ID & Password, select 'Service Request' option from your profile name at the top right hand corner).
  6. If you are not able to access a specific website/app, it is likely to be an issue related to that particular website/app.
    Incase you are not able to access any website/app, there may be an issue with the general data settings of your device. To check the data settings on your device.
    Android users:
    If you are not able to browse any websites or apps, make sure that you have not exceeded the data limit/restriction set on your mobile. Go to Settings> Data usage >Set mobile data limit, and check if you have set a limit on your mobile data. If yes, slide the indicator to remove the data restriction.
    iOS users:
    If you are trying to access a specific website or app from your iPhone, make sure you have not disabled data usage for that app or web browser. To check, go to Settings>Mobile data>Use Mobile Data For & enable/disable data for the respective app/website.
    If you are still unable to access internet on your mobile after you have tried all these steps, click here to raise a Service Request. (After signing in with your Jio ID & Password, select 'Service Request' option from your profile name at the top right hand corner).


  7. If you are unable to connect to Internet recently, please follow below mentioned steps:

    1. If you have changed your device recently, check if your mobile is compatible with Jio 4G VoLTE or LTE network.
    2. Enable the network settings on your device.
      Network settings for android users:
      Click the link below for a video on how to set up Jio Network in your Mobile.
      https://www.youtube.com/watch?v=U3HCntJ5N74
      Network settings for iOS users:

    3. Restart your mobile if you are still not getting VoLTE / LTE / 4G sign on the device.
    4. Check the number of signal bars visible on your mobile screen. No signal bars or a single bar indicates low coverage area.
      Click here to raise a Service Request. (After signing in with your Jio ID & Password, select 'Service Request' option from your profile name at the top right hand corner).
    5. If you are not able to access a specific website/app, it is likely to be an issue related to that particular website/app.
      Incase you are not able to access any website/app, there may be an issue with the general data settings of your device. To check the data settings on your device.
      Android users:
      If you are not able to browse any websites or apps, make sure that you have not exceeded the data limit/restriction set on your mobile. Go to Settings> Data usage >Set mobile data limit, and check if you have set a limit on your mobile data. If yes, slide the indicator to remove the data restriction.
      iOS users:
      If you are trying to access a specific website or app from your iPhone, make sure you have not disabled data usage for that app or web browser. To check, go to Settings>Mobile data>Use Mobile Data For & enable/disable data for the respective app/website.
      If you are still unable to access internet on your mobile after you have tried all these steps, click here to raise a Service Request. (After signing in with your Jio ID & Password, select 'Service Request' option from your profile name at the top right hand corner).


    6. In brief, if you are unable to connect to Internet

      1. Check if your mobile phone is compatible with Jio 4G
      2. Ensure the network settings on your device are enabled
      3. Ensure that you have completed the tele-verification process
      4. Check the data settings on your device

Was this article useful?