Terms and Conditions

 

This document is an electronic record in terms of the Information Technology Act, 2000 ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Website. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

These Terms and Conditions / Terms of Service ("Terms" / TOS / Website Terms) read with the privacy policy, disclaimers, rules of Reliance as may be posted on this Website, having domain name www.jio.com, from time to time, shall govern your use / access of the Website, ("Website"), its related content, sites and hyperlinks owned maintained and operated by Reliance Jio Infocomm Ltd. and or its Affiliates and the domain name is owned by one of its Affiliates. These Terms applies to all Users of the Website.

 

By impliedly or expressly accepting these Terms, privacy policy, you also accept and agree to be bound by rules, policies and Terms of Reliance as posted on this Website from time to time and corresponding hyperlinks if any. If you do not agree to be bound by the TOS, please do not access this Website or avail any Services provided through this Website.

 

We may change, modify, amend or update the Website Terms from time to time by publishing an updated version on the Website. By continuing to use the Website you will be deemed to accept the updated Website Terms and agree to be bound by them.

 

For the purpose of this TOS,

Registration

• Lack of authorization for any transaction/s, or
• Exceeding the present limit mutually agreed by you and your issuing bank, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s

 

 

 

This document is an electronic record in terms of The Information Technology Act, 2000 ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines ) Rules 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Application . This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

These Terms and Conditions / Terms of Service ("Terms"/TOS/) read with the Privacy Policy, disclaimers, rules of Reliance, shall govern your use / access of this Application / Software (MyJio App/ Application), its related content, sites and hyperlinks owned, maintained and or operated by Reliance Jio Infocomm Ltd (RJIL) and or its Affiliates These Terms applies to all users of the MyJio App. Your use of the Application shall be as a Customer, non-exclusive, non-transferable, revocable and limited by the TOS read with Privacy Policy.

 

By downloading MyJio App or accessing the Services, impliedly or expressly accepting these Terms, Privacy Policy, You also accept and agree to be bound by rules, policies and Terms of Reliance for use of the Services and MyJio App, as may be modified from time to time, and corresponding hyperlinks if any. If you do not agree to be bound by the TOS please do not access MyJio App or avail any Services provided through MyJio App.

 

We may change, modify, amend or update the Terms from time to time by publishing an updated version on MyJio App or by posting a modified or amended terms and conditions on the Website www.jio.com. By continuing to use My Jio App you will be deemed to accept the updated Terms and agree to be bound by them. It shall be your responsibility to verify the Terms, each time you access MyJio App.

 

For the purpose of this TOS,

• "Affiliate(s)" shall mean with respect to RJIL, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with, RJIL, including its subsidiaries and associate companies.
• "Application" means the MyJio App / mobile software application that RJIL has permitted you to download, access and to which the TOS is linked and includes the TOS attached to it.
• "Content" shall mean and include the files, media, videos, information, music, images, sound, text, any feedback, or content posted or provided by you.
• "Customer(s)" means a RJIL subscriber or customer who has (a) downloaded the Application on his Device for availing the Services for personal use, and (b) if applicable, has validly registered for availing the Service(s) the Service through the necessary registration process. 'Customer' include 'you' the end user accessing the Application wherever the context applies.
• "Device" means any mobile device (including handsets and tablets) on which RJIL allows the downloading and use of the Application for providing the Services.
• "Jio ID" means a user ID provided by us to enable you to access various other third party applications, applications owned by Affiliate(s), which shall be on the basis of MSISDN and authentication through one time password.
• "MSISDN" means the Mobile Subscriber Integrated Services Digital Network - Number.
• "Privacy Policy" shall mean the Privacy Policy of RJIL, in connection with the use of this Application, as may be amended from time to time.
• "Product(s)" shall mean mobile handsets, MiFi cards, dongles, gateway routers, set top boxes, telephone instruments, telecom equipment, network interface units (NIU), USB modems, data cards, accessories, spares & supplies, consumer electronic goods etc.
• "Reliance" / "we" / "us" / "our" shall mean Reliance Jio Infocomm Limited, its Affiliates or its successors and assigns wherever the context applies.
• "SD Card" means and includes any secure digital memory cards used in the Device..
• "Seller(s)" shall mean the entities including manufacturer of the products which sells the products to the User directly thought the Jio.com website that includes Reliance group companies / subsidiaries.
• "Sellers Policy / Terms and conditions" shall mean the terms and conditions or polices that governs the purchase of products from the Seller and Buyer agrees to comply the policies or terms and conditions by accessing that products.
• "Service(s)" means all services including but not limited to balance enquiry, balance transfer, store locator, customer support, account details, statement of accounts, usage details, mobile recharges / top-ups, value added services (VAS) that RJIL provides to Customers through the Application and any other services that may be included from time to time.

Registration and Activation

• These Terms of Service;
• Our Privacy Policy and
• Any other terms, conditions, notices or disclaimers displayed or added to the Application and/or the Customer Agreement Form or any other document signed by you.
• The Service(s) and Application are provided for your personal, and non-commercial use only.

• Lack of authorization for any transaction/s, or
• Exceeding the present limit mutually agreed by you and your issuing bank, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s

• Lack of authorization for any transaction/s, or
• Exceeding the present limit mutually agreed by you and your issuing bank, or
• Any payment issues arising out of the transaction, or
• Decline of transaction for any other reason/s

• Tampers with, hinders the operation of or makes unauthorized modifications to the Application;
• Inhibits any other user from using the Application;
• Defames, harasses, threatens, menaces or offends any person; or
• Contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

 

We may suspend or terminate your access to all or any part of the Application at any time, if you breach these Application Terms in our reasonable opinion or in case of deactivation of MSISDN or at our discretion for any reasons deemed fit to us.

 

This section applies if you have been allowed by us to submit, post, transmit or otherwise make any material, messages, reviews, ideas, available via the Application ("your content"). You agree that the Content which you may post, submit or transmit are original, or otherwise entitled to you. Where you do so, you grant to us, a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, adapt, publish or communicate to the public your content for purposes of our business, and the right to sub-license those rights to others. You also consent to any act that would otherwise use and creative derivative works of your content. You warrant that you have the right to grant the above license and that our exercise of the license rights above will not infringe the intellectual property rights of any person, and you shall not post , submit, transmit or otherwise make available any content which is otherwise directly or indirectly infringing any third party intellectual property rights, invading others privacy, Contents which are defamatory, pornographic, obscene, or otherwise contrary to public morals and violation of applicable laws.

 

We may monitor or review your content, but we are not obliged to do so. We may also alter or remove any of your content at any time, including for operational integrity of our services.

 

All intellectual property rights in this web site, design, text, graphics, applications, software, underlying source code and all other aspects belong to us and or our Affiliates.

 

All Content included on the Application, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Reliance, its Affiliates or its content suppliers and is protected by the appropriate Intellectual Property Laws.

 

The trademark 'Reliance', its logo, trade mark "Jio", its logo, and other Services Marks and logos owned by and/or licensed to Reliance and/or its Affiliates. There will be certain trademarks of third parties whose products / Services are made available on the Application, these marks are used for representation purposes only and Reliance does not claim any rights over these trademarks.

 

Reliance, its Affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns and we will try and answer your concerns.

 

No part of this Application including audio and video excerpts, may be reproduced, adapted, modified or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior permission.

 

The Application may provide you such links for your convenience only and has no control over the linked sites. The Links may be of the mobile software application owned by the Affiliate(s) or owned by third parties, which may be governed by separate terms and conditions of usage. The provision of Links shall be subject to the Linking Policy of RJIL as may be amended from time to time .We do not maintain, sponsor or recommend any third party Applications, nor does it assume any responsibility for them or their content or accessibility. In particular, we shall not be liable for any infringement of intellectual property rights of any person, or any information or opinions on third party Applications. Your use of those linked sites, mobile software applications, and services are subject to the terms of use and Privacy Policies of each such site and service(s) (in addition to this Agreement and the Privacy Policy).

 

We are committed to safeguard the security and confidentiality of any information you provide to us. We understand that you accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any problems with the security of data or the Application, please contact us immediately. However Customer hereby authorizes and consents to the collection, storage and use, by RJIL and its Affiliates, partners, of any information and data related to or derived from Customer's use of the Application, and any information or data that Customers provide to RJIL and its Affiliates, partners and licensors ("Information"). Notwithstanding the foregoing, the Customer's personally identifiable information will be used only in accordance with the Privacy Policy and to the extent permitted under applicable laws. Such Information will be treated as being non confidential and non-proprietary, and RJIL assumes no obligation to protect confidential or proprietary information (other than personally identifiable information) from disclosure and will be free to reproduce, use, and distribute the Information to others without restriction. This provision shall survive the termination of this TOS.

 

You agree to indemnify us and other persons involved in the creation of this Application for all damages, losses and costs (including legal costs) which arise out of or relate to your use of this Application. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of this Application Terms.

 

In no event Reliance including affiliates and their respective owners, directors, officers, agents, shareholders and partners shall be liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the Website whether based on warranty, contract, tort or in any other means or action.

 

Reliance including affiliates and their respective owners, directors, officers, agents, shareholders and partners aggregate and total liability (whether in contract, tort, negligence, under an indemnity, or by statute or otherwise) shall not exceed INR 5,000/- (Rupees Five Thousand) or the last payment made by the user; whichever is lesser, subject to applicable law and awarded by the competent court.

 

Customer may elect to discontinue using the Application and the Services, by uninstalling it. If the Customer's Device is stolen or lost, the Customer must immediately inform RJIL customer care representative to deactivate the Customer's account on the Service. Customer will remain responsible for any transactions made until the Application is blocked by RJIL. Customer shall immediately uninstall the Application in case the Customer changes his / her Device.

 

If there is an inconsistency between these terms of use and any other terms displayed on individual pages of the Application ("other terms"), the other terms will govern to the extent of the inconsistency. Reliance reserves the right to correct any ambiguities, omissions, errors , in the TOS , by amending /updating the TOS and or by issuing clarifications as may be necessary in due course.

 

If we do not act in relation to a breach of the Application Terms by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.

If you have any complaints or concerns with regards to content or to report any abuse of applicable laws, breach of Terms of this Application, or any content of this Application is in violation of your rights or the services through the Application is in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011 (Rules.), then you may immediately contact the Grievance Officer in the following manner,

 

If a dispute arises regarding these Terms, the laws of the Republic of India will apply and shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

 

Reliance is only facilitating / providing platform vide giving access to Jio.com to the Users to communicate or transact with one another and does not sell the products. The products are sold by the concerned Seller using Jio.com website (that may include subsidiaries / group companies of Reliance) and therefore the User are advised to check the terms and conditions of the Seller prior to buying the products and shall have recourse against the seller for any breach of conditions, representation or warranties by the Sellers or manufacturers of the products as provided in the terms and conditions of the purchase accepted by the Buyer and Reliance Jio expressly disclaims any and all responsibility and liability in that regard. In no event Reliance Jio will shall be liable for any information, content, materials, products or services available through this website.

 

To the maximum extent permitted by law, we disclaim all liability for any errors or omissions contained in this information or any failure to update or correct this information and use and the Services by this Application which is on "as-is" and "with all faults and risks basis" and without warranties of any kind, to the maximum extent permitted under laws, we disclaim all warranties whether express or implied including merchantability, fitness for a particular purpose, non-infringement or that use of the services will be uninterrupted or error-free, or otherwise related to interoperability, compatibility of the Application with your mobile devices . You understand that accessing the internet or telecommunication services may be harmful or cause losses, injury or damages to you and other people that may access pilot service through you, or your equipment and other tangible and intangible properties. As a user of this Application you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the content. To the extent permitted by law, we and our employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the content whether or not this is caused by a negligent act. We expressly reserve the right, in its discretion, to suspend, change, modify, add or remove portions of the Application and to restrict or terminate the use and accessibility of the Application without any prior notice. If any provision of this Disclaimer is invalid or unenforceable, such will not render all terms unenforceable or invalid but rather the terms will be read and construed as if the invalid or unenforceable provision(s) were not contained therein. Any other Product(s), Service(s) and company names mentioned herein may be trademarks, service marks or trade names of their respective owners. Your access to this Application should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the Application without the prior written consent or the third party owner thereof.