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Explore in FAQ section

I lost my Phone/SIM in International Roaming. How can I get my Jio SIM (Physical SIM) / eSIM ?

If you have lost or damaged your Jio SIM while in International Roaming, click here to suspend the services on your Jio number to avoid any misuse.

To initiate the SIM/eSIM replacement of your Jio number, you have to provide your live photograph and biometrics-based authentication at any Jio store in India.

As per the DOT (Department of Telecom, Govt of India) guidelines, you must be physically present at the Jio store to capture your biometrics and live photograph for processing any SIM/eSIM request.

We request you to visit a Jio store for the replacement of a physical SIM or eSIM once you are back in the country.

Will I be charged for incoming messages while on International Roaming (IR) under Jio Prepaid Packs?

All incoming text messages are free in international roaming (IR).

Will I be charged for incoming messages while on International Roaming (IR) under Jio Postpaid Packs?

All incoming text messages are free in International Roaming (IR).

Will prepaid card of J&K, Assam & North East work when in In-Flight International Roaming under Postpaid Plans?

No. In-Flight service is an International Roaming service. As per prevailing Indian Regulations, Prepaid subscribers of J&K, Assam & North East will not be allowed to use International Roaming service.

Will Jio eSIM work in International Roaming?

Yes, Jio eSIM is capable of International Roaming. You will need to activate International Roaming and opt for suitable IR pack and then eSIM will work in international roaming.

Will I be able to make ISD calls from India, using the International Roaming (IR) pack talk time under Jio Prepaid Packs?

No, the International Roaming (IR) pack works only when you are travelling overseas. To make international calls from India, you can recharge your number with our ISD pack available on MyJio & jio.com or you can make ISD calls using monetary balance.

What if the country I am travelling to is not covered under the Prepaid International Roaming (IR) packs?

You will be charged at standard roaming rates for these countries. For standard roaming rates as per country, please refer the Standard PayGo Rates at International Services Page on www.jio.com

I have recharged Prepaid International Roaming (IR) pack. Will I be able to make ISD calls while in India, using the talk time available?

No, the International Roaming (IR) pack works only when you are travelling overseas. To make international calls from India, you can recharge your number with our ISD pack available on MyJio & jio.com or you can make ISD calls using monetary balance.

Do I have to activate IR service to be able to use In-Flight services?

No. You only have to recharge with the In-Flight pack to be able to use In-Flight Data, Voice and text services. Your IR service will get activated on recharge of the In-Flight Pack automatically.

I am unable to send SMS on 199 for eSIM request while in international roaming. What should I do?

You can send SMS to 199 can only by using an active Jio SIM while the SIM is connected to the Jio network in India.

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Explore in Videos

Activation and Deactivation Journey of International Roaming | Jio

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Know How to Enable Wi Fi calling to use in International Roaming | Jio

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